Frequently Asked Questions

Are the prices per Taxi/Minibus or per person?
All prices shown on this website are per vehicle and NOT per person.

How do I pay for my Taxi or Minibus transfer?
Payment must be made in cash (EUROs, US Dollars, or Ukrainian hrivnya) to your driver inside the transfer vehicle. Alternatively, we can invoice you in advance, and you can pay online with your credit card.

If I have a banknote of large denomination, how will I get change from the driver?
Please try to prepare exact amount as was agreed in our confirmation e-mail to you. If you have a large denomination bill there might be options: you will have to stop at ATM to cash your credit card, or you will have to exchange money in currency exchange office, or driver can give you change in local currency. We ask all our clients to have exact amount to pay to the driver, so no change is necessary.

Why are you cheaper than other transfer booking companies?
You get better price when you book locally. Most transfer companies are just international agents based in the UK who make bookings for transfer companies worldwide. We are Odessa based with representative office in Kiev and have hand picked a pool of dependable, professional licensed taxi and minivan suppliers and have managed to get the best possible prices for you due to the high volume of local bookings we take every day.

I need a transfer within the next 24 hours. Can I book it online?
We cannot guarantee your transfer booking if you have not been sent a confirmation e-mail. Our office hours for confirming transfers are Mon to Sun 9:00 to 21:00. We cannot confirm transfer bookings out of office hours.

Will I have to share the Taxi/Minibus with others who are not in my party?
No, when you reserve a vehicle with us, no matter whether it is a 4 passenger Taxi car, 8 passenger Micro bus or 12 passenger Minibus, the vehicle is exclusively yours!

Where will my Taxi/Minibus driver meet me?
Usually you will be met by our driver right after you come out of the customs into arrivals hall of Odessa Airport. All other meeting points in specific places (Hotels, Villas etc.) can be specified on the online booking form. Our drivers know the local area very well and will get you to your destination safely and soundly.

Does the transfer stop en route?
No, all transfers are direct from door to door. Your Taxi/Minibus driver will only stop in case of emergency.

Which terminal at Odessa Airport?
Odessa Airport has currently only one terminal, so you will meet your driver without any hesitations.

Are your Taxis and Minibuses fully licensed and insured?
Yes, all vehicles are fully licensed by the local Ukrainian authorities. The vehicles are fully insured with passenger liability cover and strictly observe public license operating regulations. Passenger safety is of utmost concern. Be careful of bogus taxi transfer advertisers as there are a number openly operating without any licenses nor liability insurance.

What if my flight is delayed?
All flights are monitored so your driver will be at Odessa Airport to collect you when you arrive, so that you can start your holiday. If your flight is delayed there is no need to worry about paying costly waiting time as we will be aware of any delay. Your driver will wait for up to 1 hour (guaranteed) and then still do his best to provide the service even if your flight is delayed by more than 1 hour.

Are all fares fully inclusive or will I be asked for extra money by the driver?
All transfer fares are all pre-arranged with you and the chauffeur and are fully inclusive (a tip is voluntary) so no haggling with the driver and no unpleasant surprises when you reach your holiday or business destination. The price that appears on the confirmation booking form from us when you recive confirmation by e-mail is the price that you pay to your driver.

Should I tip the driver?
The agreed price does not include gratuity. If you feel the driver has been helpful, courteous and friendly, then a tip might be considered as normal.

Will my transfer driver help me with my luggage?
You don’t need to struggle with your luggage at Odessa Airport or your holiday destination, as our drivers are always keen to help you.

Will all my luggage fit in the vehicle?
Generally, standard taxis can carry around three to four medium to large sized suitcases plus hand luggage. If your luggage would exceed this, we would suggest you upgrade to a minibus, as you may encounter extra fees for another car to fit in your luggage.

Can I smoke in the Taxi or Minibus?
We are sorry to say that the public service vehicles operated by our company are strictly non smoking.

How can I cancel or make amendments to my already booked transfer?
You can do so easily by contacting us and notifying us at least 18 hours before your planned arrival time. E-mail from you at odessatransfers@gmail.com would also be enough.

I have heard there are many illegal Taxi operators around Odessa Airport. Is that true?
Yes! When you arrive to Odessa Airport, or Odessa train station, you will be bombarded with lots of drivers trying to persuade you to take you to your place of stay. Be aware, that you may get robbed on your way to your place of stay, and price that you will hear from such drivers would be 2-5 times higher than you pay booking through us.

Can I book a return transfer in Odessa?
Yes! Moreover, by choosing roundtrip transfer with Odessa Transfers Group, you will receive a whopping 20% discount for your second trip. You can read more about Roundtrip Transfer from our company here.

If you still have a question regarding your transfer in Odessa or Boryspil that is not answered below please contact us and we will provide an answer within a day.